Vintrail Pro Privacy Policy

Introduction

Vintrail Pro ("we", "us", or "our") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains what information we collect from you, how we use it, and under what circumstances we may disclose it.

Information We Collect

We collect several different types of information for various purposes to improve our service to you. Here's a breakdown of the information we collect:

• Personal Information: When you register for a Vintrail Pro account, contact us for support, use certain features, or make bookings/payments through Vintrail.com, we may collect personal information such as your name, email address, phone number, and company name.
• Usage Data: We may also collect information about how you use our service, such as the pages you visit, the features you use, and the time and date of your visit.
• Website Usage Information: When you visit our website (vintrail.com), our internet service provider may record certain information about your visit, such as your IP address, domain name, internet service provider, date and time of visit, session length, pages accessed, referring website, browser type and version, and operating system. This information is used for statistical and website development purposes and cannot personally identify you.
• Optional Information: Various pages on our site may invite you to provide additional information, such as joining our mailing list, entering competitions, or receiving details from sponsors. This information is collected only with your consent.

Use of Cookies

We use cookies to personalize your website experience and understand how you interact with our site. Cookies are small data files stored on your computer. You can delete cookies at any time, but this will remove all cookies from your computer, not just those related to Vintrail Pro.

Use of Information

We use the information we collect for the following purposes:

• Providing Services: We use your information to fulfill your requests, such as providing information to wineries or regions you book experiences with, and completing bookings/payments.
• Marketing and Communication: With your consent, we may send you newsletters and other information about Vintrail Pro, wine tourism products, and services from our sponsors.
• Website Improvement: We use website usage information to monitor website performance, improve our website and services, and for internal administrative purposes.
• Compliance: We may also use your information to comply with legal obligations.

Sharing of Information

We will only share your information with third-party service providers who help us operate our service, such as cloud storage providers and payment processors. We may also share your information if we are required to do so by law.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with our service. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

In accordance with Data Protection laws, you have the right to:

1. Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no legitimate reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).

4. Withdraw your consent and opt-out from our communications. We will honor your opt-out within 14 days. Please note that you cannot unsubscribe from service-related messages if you remain a customer.

5. Object to processing of your personal data, for example, if we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis.

6. Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

7. Request the transfer of your personal data (right to data portability).

If you want to exercise any of the above rights, please email our privacy team at admin(at)vintrail.com. Vintrail Pro commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints should first contact our Data Protection Officer at admin(at)vintrail.com.

If you are located in the EU, you also have the right to lodge a complaint to your data protection authority.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is ever completely secure or error-free. You should take steps to protect against unauthorized access to your service, such as by choosing a strong password and keeping your password confidential.

Children's Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

Links to Other Sites

Our site may contain links to other websites. We are not responsible for the privacy practices of linked sites.

App Camera Request

Vintrail Pro apps may request access to your phone camera solely for setting up a profile picture. You can refuse or disable camera access after use.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at [email protected].

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Additional Information

• For further information about our privacy policy, please contact us via our contact us page.
• Our Terms and Conditions may be modified occasionally.
• The materials and content on our website are protected by copyright law.